Privacy Policy

1. Introduction

Medpupil Health Services (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you use our website medpupil.com and our online consultation services.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name, email address, phone number
• Date of birth, gender, and address
• Government-issued identification (if required)

b. Medical Information

• Medical history, symptoms, and health records
• Prescriptions and treatment plans
• Lab reports and diagnostic information shared during consultations

c. Payment Information

• Payment transactions are processed by Razorpay. We do not store your card details, bank account numbers, or UPI IDs.
• We may store transaction IDs and payment status for record-keeping.

d. Technical Information

• IP address, browser type, device information
• Cookies and analytics data (see Section 7)

3. How We Use Your Information

• To facilitate online doctor consultations and health programmes
• To process payments and send transaction receipts
• To communicate with you about appointments, follow-ups, and health tips
• To improve our platform, services, and user experience
• To comply with legal obligations and regulatory requirements
• To detect and prevent fraud or unauthorized access

4. How We Share Your Information

We do not sell your personal or medical information. We may share your information only in the following circumstances:

• With Doctors: Your medical information is shared with the consulting doctor to provide treatment.
• Payment Processors: Transaction data is shared with Razorpay to process payments.
• Legal Compliance: We may disclose information if required by law, court order, or government authority.
• Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., hosting, email services), bound by confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure servers and access controls
• Regular security audits and vulnerability assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal and medical information for as long as necessary to provide our services and comply with legal obligations. Medical records may be retained for a minimum period as required by applicable healthcare regulations in India.

7. Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We may use tools like Google Analytics and Vercel Analytics to understand website usage patterns. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Withdraw Consent: You may withdraw consent for non-essential data processing at any time.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: